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Leadership integrity
Considering current events in the news, leadership integrity is a hot topic. Ask any business leader ‘do you consider integrity to be important leadership behaviour?’ and they will almost undoubtedly respond in the affirmative.
Read more... No Comments This entry was written by Martin Arnold and posted on Monday, May 14th, 2012Customer service: has the UK overtaken the US?
I’ve been meaning to read Paulo Coelho’s “The Alchemist” for years. A couple of weeks ago I had an hour to kill and found myself at the doors of Waterstones in London. So I popped in and started fiddling around in search of the inconic masterpiece.
Read more... 2 Comments This entry was written by Stuart Miller and posted on Tuesday, May 8th, 2012Should we create the Oxfordshire Business Innovation Network?
Half way through our Practical Innovation series, we took a look at how well we were hitting the mark as to what local businesses wanted.
We received some excellent feedback from our Bicester session held on 26 April. The charts indicate that our audience of around 50 local business people found that the event met its objectives, they found the presentations useful and they wanted to attend future session.
Read more... 5 Comments This entry was written by Frank Nigriello and posted on Wednesday, May 2nd, 2012When customers complain, grab a pencil
My colleague collects complaints.
She works in a retail business that actively solicits customer opinions with comment cards and surveys. Occasionally, one of those cards yields a complaint and she springs into action.
Read more... 3 Comments This entry was written by Frank Nigriello and posted on Wednesday, April 11th, 2012Let’s talk about sex
My long time friend, Barrie Giles, challenged my premise that a great business needed to have passion, to demonstrate continuous innovation …and to be sexy. It was obvious that certain products were sexy (like the iPad), but how could a service business have the same appeal?
Read more... No Comments This entry was written by Frank Nigriello and posted on Monday, April 2nd, 2012Infrastructure: has the government got its priorities wrong?
I have nothing against HS2 per se. I have nothing against new toll roads per se. But surely a world class digital infrastructure (including super broadband and mobile) has to be the number one priority in the second decade of the 21st century.
Read more... No Comments This entry was written by John Knights and posted on Wednesday, March 28th, 2012“We don’t have any money so we’re going to have to think”
I lost count (and interest) a long time ago of how many times would-be entrepreneurs moan about the lack of funds available for start-ups. You know what? If you genuinely believe that, you simply shouldn’t be an entrepreneur.
Read more... 1 Comment This entry was written by Stuart Miller and posted on Monday, March 26th, 2012Finding your innovation partner, how do you start?
When it comes to being innovative you really should start thinking outside of the box. Maybe you need a partner who will be able to bring a number of incentives to the table: new knowledge, different ideas, innovative ways of solving problems together, etc.
Read more... Comments Off This entry was written by Placi O'Neill-Espejo and posted on Tuesday, March 20th, 2012Love, sex and innovation
At a dinner party recently I was asked what makes a great business. I replied: “love, sex and innovation.” As you can imagine, I was immediately challenged to explain my rather flippant remark.
Read more... 5 Comments This entry was written by Frank Nigriello and posted on Friday, March 16th, 2012Why can’t we build the Billion Dollar Businesses?
A few years ago, ByBox won the Deloitte Fast50 which, apparently, made us the fastest growing technology company measured over a five year period.
Read more... Comments Off This entry was written by Stuart Miller and posted on Monday, March 12th, 2012 Read all posts...
